Hotel St Moritz Queenstown - MGallery by Sofitel

Policies

When booking more than 3 rooms, different policies and additional supplements may apply.

WiFi is available in all areas and is free of charge.

Private parking is possible on site (reservation is needed) and costs NZD 35 per day.

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for NZD 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please inform Hotel St Moritz Queenstown - MGallery by Sofitel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please note that there is a 2% charge when you pay with a credit card.

In line with Government requirements and our own risk assessment, we require all guests over 12 years to be fully vaccinated if you wish to access the hotel and its facilities. We will therefore ask to sight your My Vaccine Pass on arrival. Please note face coverings are required in all public spaces.

From 7th March we will be upgrading our elevators. Whilst we will be working to ensure minimal disruption to us all, there may be some daytime noise from time to time while this project is underway. If you have any concerns, please let us know.