Oaks Queenstown Club Suites

Policies

When booking more than 4 rooms, different policies and additional supplements may apply.

WiFi is available in the hotel rooms and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for NZD 20 per person per night when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
People no matter the age stay for NZD 49 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
A damage deposit of NZD 1 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Guests arriving outside reception opening hours (08:00 until 20:00) must inform the hotel at least 24 hours in advance. Contact details can be found on the booking confirmation.

A valid credit card must be presented upon arrival. Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

Please note that there is a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express or UnionPay credit card.
Please note that there is a non-refundable 3.35% charge when you pay with Diners Club credit card.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar and milk, replenishing dishwashing powder and laundry powder, replacing towels, bath mat and hand towel and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.